Support

For help with SynoPhotoBackup, contact yimeng.niu@gmail.com.

Before contacting support

• Confirm that your iPhone or iPad can reach the configured NAS address.
• Verify the NAS account has permission to upload to the destination folder.
• Check iOS photo and local-network permissions.
• Open the App and review the latest upload status or local diagnostic log.
• Do not send NAS passwords or other secrets by email.

Purchase help

Use the App's Restore Purchases function first. Purchases and refunds are processed by Apple.

Privacy

Read the Privacy Policy or 中文隐私政策.